Frequently Asked Questions

You get what you pay for. Our machines ensure smooth and reliable label dispensing with minimal jamming issues. Many of our customers have given positive feedback and returned for repeat purchases.

We’ve sold tens of thousands of machines at this price. As one of the earliest manufacturers in this industry, our labeling machines have undergone continuous testing and improvements. Now, with the latest generation, we offer exceptional stability and reliability.

If the box is within 21cm, it can be labeled using the standard panel. For boxes between 21cm and 60cm, a custom widened panel is required.

Label size should be between 15-50mm, in a single-row roll format. Label thickness should be 50 microns, and backing paper thickness should be 40-70 microns. The label spacing must be at least 1mm, with right-side feeding. The inner core diameter should be 40mm or 75mm, and the roll diameter should not exceed 200mm.

Both square and round labels are supported, as long as they fall within the 15mm to 50mm size range. The machine is designed for right-angle sealing applications.

Our machine uses a blade to peel off labels, and for this type of mechanism, a thickness of 50 microns is required.

Thinner labels can cause instability, leading to a higher risk of issues. If the thickness is below 50 microns, several problems may occur:

  • The label may not peel off properly.
  • The label may shift during the process.
  • Wrinkles may form when applying the label.

For optimal performance, we strongly recommend using labels with a thickness of at least 50 microns.

We provide a one-year warranty. If you have any questions during operation, our technicians can guide you remotely via video call.

If any non-human-induced component damage occurs, we will send you the replacement part. In case of a major malfunction (not caused by human error), you can send the machine back to us for repair, and we’ll return it to you after fixing it—or provide a replacement if necessary.

However, such issues are rare. Many of our customers have used the machine for two to three years with stable performance. Since this is a labeling machine, some adhesive residue from labels is normal. Regular cleaning of the work surface and rollers will keep it running smoothly. Also, avoid excessive force during use.

You can’t compare single-row roll labels to a large A4 sheet. Our machine requires labels with a thickness of 50 microns, while manually applied labels are usually only 25-30 microns thick.

Labels made for roll-fed automatic application are naturally more expensive than large sheets used for manual labeling. This is unavoidable.

The manufacturing process and material requirements are different, leading to higher costs.

Since our machine uses a blade to peel labels, all machine-compatible labels must be at least 50 microns thick.

If we add a waste paper roll device, it would increase the machine’s width on the left side, making it less convenient for transportation and placement. We considered adding this feature in our first-generation machines, but it would have added at least 15cm to the machine’s width. It also posed safety concerns for operators, so we decided to remove this feature in later models.

We are still exploring possible solutions to add a waste paper roll device that won’t affect the machine’s portability. If we find a feasible solution, we will continue to improve. We appreciate your valuable feedback.

Most of our customers place a box on the side where the waste paper is ejected. They use clips to hold the end of the waste paper and apply some weight, allowing it to automatically fall into the box.

This method is practical and avoids the need for workers to frequently remove waste paper manually.

The sensor eye is used to detect the label and trigger the dispensing function.

Therefore, the sensor cannot be fully covered by a sponge pad. If the sensor is fully covered, the motor won’t be able to detect the label. The small bubbles you see are a temporary issue that we haven’t been able to fully avoid. However, in the 5th generation machine, we’ve made some adjustments to the position of the sensor probe.

To minimize the size of the bubbles, you can add a layer of cloth in front of the sponge pad. When the label is being applied, slightly pause the process to ensure the label is pressed on more securely and tightly.

You can solve this by cutting a semi-circle shape into the sponge pad based on the label size. This will help the label adhere more tightly.

We’ve tested that our machine can dispense one label per second. However, considering the operator’s speed, the machine can label around 2,500 to 3,000 labels per hour. You can check out our labeling video for a better understanding of its performance.

You can calculate the cost savings. If you have three employees doing labeling, with each earning about 5,000 RMB a month, using our machine means you only need one employee to do the work of three. This way, you can break even in just one month and save 10,000 RMB each month.

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